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Shipping Policy

Last Updated: September 2026

Welcome to jasln.

This Shipping Policy explains how orders are processed, where we currently ship, estimated shipping times, shipment tracking, and how we handle potential delivery issues.

We will make reasonable efforts to process orders and arrange delivery in a timely manner based on the circumstances of each order.

Nothing in this policy is intended to exclude or limit any mandatory rights available to consumers under applicable law.

1. Shipping Destinations

jasln currently provides standard shipping services to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

The actual availability of delivery services may be affected by factors such as product type, inventory, warehouse arrangements, and available shipping routes.

If your delivery destination is not listed above, you may contact us before placing an order at:

📧 eichelbergerlaurence@gmail.com

2. Standard Shipping Costs

For the destinations currently supported above, the website generally offers Free Standard Shipping.

The actual shipping cost and whether any additional shipping or transportation charges apply will be determined by the information displayed at checkout before the order is submitted.

We may select an appropriate shipping provider based on the order destination, inventory availability, warehouse location, and actual transportation route.

Depending on the order and destination, shipping providers may include, but are not limited to:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other logistics providers with appropriate delivery capabilities

Because shipping routes, warehouse arrangements, and carrier service coverage may change, we may adjust the shipping provider used for an order based on actual circumstances.

Where applicable law requires the consumer to bear specific delivery or transportation costs, we will provide the relevant information to the extent required by law.

3. Order Processing Time

After an order has been successfully submitted and enters our processing system, we generally require approximately:

3–5 business days

for order verification, product preparation, and shipping arrangements.

Our normal order processing days are:

Monday through Friday, excluding public holidays.

Processing times may be extended under circumstances including:

  • Public holidays;

  • Promotional or marketing campaigns;

  • Significant increases in order volume;

  • Inventory adjustments;

  • Increased warehouse processing volumes;

  • Technical or logistics system issues;

  • Other operational circumstances.

We will make reasonable efforts to process orders as quickly as practicable based on the circumstances.

4. Estimated Shipping Time

After the product has been shipped, standard transportation is generally expected to take:

5–8 business days

Accordingly, the overall estimated time from order processing to delivery is generally:

Approximately 8–13 business days

Shipping Item Estimated Time
Order processing and preparation 3–5 business days
Transportation after shipment 5–8 business days
Overall estimated delivery time Approximately 8–13 business days
Standard shipping cost Free

The above timeframes are estimates only. Actual delivery times may vary depending on the order, destination, and transportation conditions.

Factors that may affect delivery times include:

  • Local logistics arrangements;

  • Carrier transportation conditions;

  • Public holidays;

  • Customs or border processing;

  • Severe weather;

  • Peak shipping periods;

  • Transportation restrictions;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If applicable law imposes mandatory requirements regarding delivery times or consumer rights, those legal requirements will prevail.

5. Shipping Notifications and Tracking

After an order has been shipped, we will generally send shipping-related information to the email address provided when the order was placed.

Depending on the circumstances of the order, the shipping notification may include:

  • Shipment confirmation;

  • Tracking number;

  • Carrier name;

  • Tracking information.

Tracking information may not become available until the package has been scanned and entered into the carrier's system.

Therefore, during the initial period after shipment, tracking information may temporarily show no updates. This does not necessarily mean that there is a problem with the package.

If the tracking information remains unchanged for an unreasonable period of time, please contact us at:

📧 eichelbergerlaurence@gmail.com

To help us investigate the shipment, please provide your order number and tracking number, if available.

6. Delivery Delays

We will make reasonable efforts to process orders and arrange delivery within the estimated timeframe, but delays may occur during transportation.

Common causes of delays may include:

  • High shipping volumes;

  • Public holidays;

  • Major promotional events;

  • Customs inspections;

  • Severe weather;

  • Local delivery disruptions;

  • Carrier operational changes;

  • Transportation restrictions;

  • Changes to shipping routes;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If your order has clearly exceeded the estimated delivery timeframe and you have not received it, please contact us promptly by email.

We will review the order and available tracking information and, where reasonably possible, assist with communication with the relevant carrier.

7. Delivery Information and Order Changes

1. Before Shipment

If your order has not yet entered the final shipping process, you may contact us as soon as possible to request:

  • A change of shipping address;

  • Correction of your telephone number;

  • Correction of certain order information;

  • Order cancellation.

Please note that an order may continue to enter warehouse processing after we receive your request. Therefore, we cannot guarantee that every requested change can be successfully implemented.

To request a change, please email:

📧 eichelbergerlaurence@gmail.com

Please provide your order number and clearly specify the information you wish to change.

2. After Shipment

Once an order has entered the shipping process, it is generally not possible to directly change the delivery address or cancel the shipment.

If delivery fails, the package is returned, or redelivery is required because the consumer provided an incorrect, incomplete, or inaccurate name, address, telephone number, or other delivery information, we will communicate with the consumer regarding the appropriate next steps based on the circumstances.

If additional shipping costs arise, responsibility for such costs will be determined based on the circumstances and applicable law.

Consumers' statutory rights relating to withdrawal, returns, refunds, and other mandatory consumer protections are not affected by this policy.

8. Taxes and Customs Charges

Different countries may have different tax and customs requirements.

Depending on the product type, order details, destination country, and applicable law, an order may be subject to:

  • Value Added Tax (VAT);

  • Import duties;

  • Customs processing fees;

  • Customs clearance charges;

  • Other legally applicable charges.

Where such costs are legally payable by the consumer, we will provide relevant information to the extent required by applicable law.

The actual responsibility for taxes and customs charges may vary depending on the destination, product type, and circumstances of the order.

Consumers should also review the applicable tax and import requirements in their own country or region.

9. Damaged or Incorrect Products

If the package has visible transportation damage upon delivery, or if you receive a product that does not correspond to your order, please contact us as soon as possible.

To help us verify the issue, please provide, where possible:

  • Order number;

  • Recipient's name;

  • Email address used when placing the order;

  • Tracking number;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • A description of the damage or discrepancy.

After receiving the relevant information, we will review the matter based on the order records, product condition, and available shipping information.

If the matter involves a product quality issue, transportation damage, or an incorrect product, we will provide an appropriate solution based on the circumstances and applicable law.

10. Shipment Irregularities or Lost Packages

If the tracking information indicates a shipment irregularity, remains unchanged for an extended period, or the package appears to be lost, please contact us promptly.

We will investigate based on:

  • Order information;

  • Tracking records;

  • Carrier feedback;

  • Delivery status.

If it is confirmed that a transportation issue exists for which we or the relevant carrier are legally responsible, we will take appropriate measures in accordance with applicable law and the circumstances of the case.

11. Failed Delivery and Returned Packages

If a package cannot be delivered due to circumstances including:

  • Incorrect delivery address;

  • Incorrect telephone number;

  • Incomplete address information;

  • No one being available to receive the package after multiple delivery attempts;

  • Refusal to accept the package;

  • Other delivery problems caused by information provided by the consumer;

we may contact you by email to confirm the appropriate solution, which may include redelivery, return of the package, or another available arrangement.

If additional shipping costs arise during redelivery or the return process, such costs will be handled based on the circumstances of the order and applicable law.

Nothing in this section limits any statutory right of withdrawal, refund right, or other mandatory consumer protection right.

12. Force Majeure and Special Shipping Circumstances

Certain events may be beyond our reasonable control and may affect order processing or delivery.

These may include:

  • Natural disasters;

  • Extreme weather;

  • War or civil unrest;

  • Government measures;

  • Widespread transportation disruptions;

  • Major logistics system failures;

  • Network or communication failures;

  • Other events that cannot reasonably be foreseen or controlled.

In such circumstances, we will take reasonable measures to reduce the impact where practicable and provide relevant updates when reliable information becomes available.

13. Shipping Policy and Other Website Policies

This Shipping Policy should be read together with the other relevant policies published on our website.

For information regarding returns, refunds, and statutory rights of withdrawal, please refer to:

Return & Refund Policy

For information regarding personal information, cookies, and data processing, please refer to:

Privacy Policy

For information regarding orders, payments, and website usage rules, please refer to:

Terms of Service

If this policy conflicts with mandatory consumer protection requirements under applicable law, the applicable mandatory legal requirements will prevail.

14. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or diminish any rights that consumers have under applicable law.

If applicable law imposes mandatory requirements regarding delivery, shipping delays, order cancellation, refunds, or consumer protection, we will handle the relevant matter in accordance with those requirements.

Consumers' statutory rights will not be waived merely by accepting or agreeing to this Shipping Policy.

15. Contact Us

If you have questions regarding any of the following matters, please contact us:

  • Order processing;

  • Shipment status;

  • Estimated delivery time;

  • Shipment tracking;

  • Delivery delays;

  • Damaged packages;

  • Lost packages;

  • Address changes;

  • Other shipping-related issues.

jasln Customer Support

📧 eichelbergerlaurence@gmail.com

To help us investigate your order more efficiently, please provide your order number, tracking number, and a description of the issue whenever possible.

Once we receive your inquiry, we will review the relevant order information and provide appropriate assistance.

Thank you for choosing jasln.