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Privacy Policy

Last Updated: September 2026

Welcome to the jasln website.

We value your privacy and aim to explain clearly and transparently how personal information may be collected, used, stored, and protected when you use our website and related services.

This Privacy Policy applies to the processing of personal information when you visit our website, browse products, place orders, communicate with customer service, request returns or refunds, or use other related functions provided by the website.

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Information We May Collect

Depending on how you interact with our website, we may process the following categories of information.

1. Order and Contact Information

When you purchase products, complete an order, or contact customer service, you may be asked to provide:

  • Name;

  • Email address;

  • Telephone number;

  • Shipping address;

  • Billing address, where applicable;

  • Order number;

  • Product and purchase history;

  • Delivery-related information;

  • Return, refund, and after-sales information;

  • Messages and attachments that you voluntarily send to customer service;

  • Other information that you voluntarily submit while using the website.

We will only process such information to the extent necessary to provide the relevant services or comply with legal obligations.

2. Device and Website Usage Information

When you visit our website, our systems or related service providers may automatically collect certain technical information, such as:

  • IP address;

  • Browser type;

  • Browser version;

  • Operating system;

  • Device type;

  • Pages visited;

  • Date and time of access;

  • Time spent on pages and navigation paths;

  • Referring source;

  • Data generated through cookies and similar technologies;

  • Website operation logs;

  • Technical information relating to website security.

This information is primarily used to operate and secure the website, troubleshoot technical issues, and analyze website performance.

3. Payment Information

If you make a payment through a third-party payment service, the payment transaction will generally be processed by the relevant payment service provider.

The payment service provider may process payment and transaction information in accordance with its own privacy policy and applicable laws.

Unless required by law or necessary for the provision of the relevant services, we generally do not directly store complete credit card or debit card information.

2. How We Use Personal Information

We may process personal information for the following purposes:

1. Order Fulfillment

This may include:

  • Receiving and confirming orders;

  • Processing order information;

  • Confirming payment status;

  • Arranging product delivery;

  • Sending order-related notifications;

  • Processing returns, refunds, and exchanges;

  • Providing after-sales support.

2. Customer Service

For example, we may use personal information to:

  • Respond to your inquiries;

  • Check order status;

  • Handle product-related issues;

  • Process return or refund requests;

  • Resolve delivery-related issues;

  • Communicate with you regarding other order-related matters.

3. Website and Transaction Security

Relevant information may be used to:

  • Prevent unauthorized access;

  • Detect unusual activity;

  • Prevent fraud;

  • Investigate suspicious transactions;

  • Maintain website and server security;

  • Identify and resolve technical problems;

  • Protect consumers and the security of our website operations.

4. Improving Our Website and Services

To the extent permitted by applicable law, we may analyze website access and usage information to help us:

  • Improve website functionality;

  • Optimize page structure;

  • Improve the presentation of product information;

  • Enhance the user experience;

  • Analyze website technical performance.

5. Marketing Communications

Where applicable law requires prior consent for marketing activities, we will obtain the necessary consent before sending marketing communications.

Marketing communications may include:

  • Information about new products;

  • Product updates;

  • Promotional offers and activities;

  • Commercial information relating to our website and services.

You may unsubscribe using the method provided in the relevant marketing communication or contact us through our customer service email address.

3. Legal Bases for Processing Personal Information

Where the GDPR or other data protection laws apply, we will rely on an appropriate legal basis depending on the purpose of the processing.

These legal bases may include:

Performance of a Contract

Where processing personal information is necessary to fulfill an order, deliver products, provide after-sales services, or otherwise perform our contractual obligations to you, we may process the relevant information on the basis that it is necessary for the performance of a contract.

Compliance with Legal Obligations

Where applicable law requires us to retain, process, or disclose certain information, we may process personal information on the basis of compliance with a legal obligation.

Legitimate Interests

Where permitted by applicable law, we may process personal information based on our legitimate interests, including website security, fraud prevention, maintaining normal website operations, and improving our services.

When relying on legitimate interests, we will consider the potential impact of the relevant processing on individuals' rights and interests.

Consent

For processing activities where applicable law requires consent, we will request your consent before beginning the relevant processing.

Where processing is based on your consent, you may withdraw that consent as permitted by law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal based on valid consent.

4. Cookies and Similar Technologies

Our website may use cookies, local storage, pixels, and other similar technologies.

These technologies may be used to:

  • Maintain essential website functionality;

  • Store shopping cart or order-related information;

  • Remember language and browsing preferences;

  • Analyze website traffic;

  • Understand website performance;

  • Identify security risks;

  • Where applicable, measure the effectiveness of advertising or marketing activities.

For non-essential cookies or similar technologies, where applicable law requires user consent, we will provide an appropriate choice mechanism before such technologies are activated.

You may manage certain cookies through the cookie settings provided on our website or through your browser settings.

Please note that restricting certain essential cookies may affect the normal functioning of some website features.

5. Whether Personal Information Is Shared with Other Parties

We do not sell personal information as a commodity.

To operate the website, process orders, and provide related services, we may share relevant information with certain service providers to the extent necessary.

These service providers may include:

  • Payment service providers;

  • Shipping and delivery providers;

  • Website hosting providers;

  • Cloud service and infrastructure providers;

  • Website technology service providers;

  • Website analytics providers;

  • Fraud prevention and website security providers;

  • Customer service and communications providers;

  • Advertising or marketing service providers, where actually used.

We will provide only the information reasonably necessary for the relevant service and, where applicable, take reasonable measures to protect personal information.

6. Disclosure of Personal Information as Required by Law

We may disclose relevant personal information where required by law or where there is a lawful basis to do so, including:

  • Where disclosure is required by applicable laws or regulations;

  • Where required by a court or other competent authority;

  • Where requested by a regulatory authority in accordance with applicable law;

  • Where necessary to investigate or address fraud, unlawful activity, or security risks;

  • Where necessary to protect the legitimate rights and interests of consumers, our website, or other relevant parties;

  • To handle or resolve legal disputes;

  • To enforce applicable agreements or protect the normal operation of our website.

Except where permitted or required by law, we will not arbitrarily disclose your personal information for purposes unrelated to this Privacy Policy.

7. Third-Party Services

Our website may use third-party services as necessary for our business operations.

These may include:

  • Payment services;

  • Shipping and logistics services;

  • Website hosting services;

  • Data analytics tools;

  • Advertising services;

  • Customer support tools;

  • Website security services;

  • Communication services;

  • Social media-related features.

Certain third parties may independently determine how they process the data they receive and may process personal information in accordance with their own privacy policies.

When you use functionality provided by a third party, we recommend that you review the third party's privacy policy as well to understand how your information may be processed.

8. Google Services

If the website actually uses Google Analytics, Google Ads, or other Google services, such services may process certain website usage, device, or technical information depending on the specific functionality used.

These services may be used to:

  • Measure website traffic;

  • Analyze how the website is used;

  • Measure the effectiveness of advertising campaigns;

  • Measure conversions;

  • Improve our website and marketing activities;

  • Provide technical functionality necessary for the relevant services.

Where applicable law requires user consent for non-essential cookies, analytics technologies, or advertising technologies, we will obtain the required choice or consent through an appropriate mechanism before activating such technologies.

Google and other third-party service providers may process relevant data in accordance with their own privacy policies and applicable terms.

9. Security of Personal Information

We will take reasonable technical and organizational measures, taking into account the circumstances, to reduce the risk of unauthorized access to, use of, modification of, disclosure of, or loss of personal information.

Measures may include:

  • Encryption of data transmissions;

  • Access control;

  • System authentication;

  • Website security monitoring;

  • Risk and fraud detection;

  • Data backups;

  • System recovery measures;

  • Internal data security management.

Although we take reasonable measures to protect personal information, no method of transmission over the Internet or method of electronic storage can guarantee absolute security.

If you notice any unusual activity relating to your account, order, or personal information, please contact us promptly through our customer service email address.

10. Retention of Personal Information

We do not retain personal information indefinitely.

In principle, we determine retention periods based on the specific processing purposes and actual business requirements.

Retention periods may be affected by factors including:

  • The time required to complete an order;

  • The time required to provide after-sales services;

  • The time required to process returns or refunds;

  • Financial, tax, and accounting record requirements;

  • Legally required retention periods;

  • The period necessary to handle potential disputes;

  • The period necessary to prevent fraud and maintain website security.

When personal information is no longer necessary for the relevant purposes, and there is no other legal requirement to retain it, we will delete, anonymize, or otherwise appropriately process the information in accordance with applicable law.

11. Your Data Protection Rights

If the GDPR or other applicable data protection laws apply to your personal information, you may have the following rights under applicable law:

Right of Access

You may have the right to request confirmation as to whether we process your personal information and, where permitted by law, obtain relevant information about such processing.

Right to Rectification

If you believe that the personal information we hold about you is inaccurate or incomplete, you may have the right to request that it be corrected or supplemented.

Right to Erasure

Where the legal requirements are met, you may have the right to request the deletion of your personal information.

Right to Restriction of Processing

Where the applicable legal conditions are met, you may have the right to request that the processing of your personal information be restricted.

Right to Object

Where permitted by applicable law, you may have the right to object to certain types of processing of your personal information.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format, or to request that it be transmitted to another data controller as permitted by law.

Right to Withdraw Consent

Where the processing of personal information is based on your consent, you may have the right to withdraw your consent as permitted by law.

The exercise of these rights may be subject to conditions and limitations established by applicable law.

To submit a data protection request, please contact us at:

📧 eichelbergerlaurence@gmail.com

We will handle your request in accordance with applicable law.

12. Children's Information

Our website is not specifically designed for children.

If we become aware that we have collected personal information from a minor without appropriate authorization where such authorization is required by law, we will take appropriate measures in accordance with applicable law.

If you believe that a minor has provided personal information to us, you may contact us at:

📧 eichelbergerlaurence@gmail.com

13. International Data Transfers

Some of our website service providers may be located outside the country or region where consumers are located.

As a result, personal information may be transferred to and processed in other countries or regions in connection with the provision of our website services.

Where such transfers are subject to the GDPR or other applicable data protection laws, we will implement appropriate safeguards to the extent required by law.

These safeguards may include applicable data transfer mechanisms, contractual safeguards, or other legally recognized protection measures.

14. Personal Information Security Incidents

If a security incident involving personal information occurs, we will take appropriate measures based on the nature and circumstances of the incident and applicable law.

Where required by law, we may notify the relevant supervisory or regulatory authority and, where legally required, notify affected individuals of the incident.

15. Changes to This Privacy Policy

We may update this Privacy Policy for reasons including:

  • Changes in data protection laws;

  • Changes to website functionality;

  • Changes in the way services are provided;

  • Changes to third-party services;

  • Changes in our data processing practices;

  • Business and operational requirements.

The updated version will be published on this website with the corresponding update date.

If material changes are made, we will take appropriate steps to notify users to the extent required by applicable law.

We recommend that you review this page periodically to stay informed about the latest version of this Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, cookies, data protection rights, or other privacy matters, please contact us at:

jasln Customer Support

📧 eichelbergerlaurence@gmail.com

To help us process your request, please provide, where possible:

  • The nature of your request;

  • The relevant order or related matter, where applicable;

  • Any other information that may help us identify and address the issue.

We will handle your request in accordance with applicable law and the circumstances of the matter.

Thank you for your attention to jasln's commitment to privacy protection.