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Return & Refund Policy

Last Updated: September 2026

Welcome to jasln.

We aim to provide consumers with clear and easy-to-understand information regarding our after-sales services. This Return & Refund Policy explains how order cancellations, product returns, refunds, product issues, and related after-sales requests are handled.

This policy applies to products purchased through the jasln website. Consumers retain all statutory rights available to them under applicable law, including any statutory right of withdrawal, statutory conformity and quality guarantees, and other mandatory consumer rights. Nothing in this policy excludes or limits such rights.

1. Statutory Right of Withdrawal

For consumers to whom applicable EU consumer protection rules apply, consumers may generally exercise their statutory right of withdrawal within 14 calendar days after receiving the goods, provided that the applicable legal requirements are met, without having to provide a reason.

For orders involving goods, the withdrawal period generally begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the goods.

If an order consists of multiple goods delivered separately, or if a single product is delivered in several batches, the withdrawal period may be calculated in accordance with the specific requirements of applicable law.

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable period:

Customer Service Email:
📧 eichelbergerlaurence@gmail.com

To help us identify your order, please include the following information in your email:

  • Order number

  • Product name

  • Recipient's name

  • A statement indicating that you wish to exercise your right of withdrawal

2. How to Request a Return

If you need to return a product, please contact us before sending the product back.

After receiving your request, we will provide the necessary return instructions based on the circumstances of your order, including the applicable return address and any other relevant information.

Where permitted by law, consumers exercising their statutory right of withdrawal may inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functionality.

To help prevent unnecessary damage during transportation, we recommend that you:

  • Retain and use the original packaging whenever possible;

  • Return the product together with all accessories, manuals, and accompanying items;

  • Use appropriate packaging materials to protect the product;

  • Choose a shipping method that provides tracking information;

  • Keep your shipping receipt and tracking number.

If the value of the goods has diminished due to handling beyond what is reasonably necessary to establish their nature, characteristics, and functionality, the consumer may be liable for such diminished value to the extent permitted by applicable law.

3. Return Shipping Costs

When a consumer exercises a statutory right of withdrawal, the direct cost of returning the goods will generally be handled in accordance with applicable law and the information provided on the relevant purchase page.

Where applicable law requires us to bear the return shipping costs, we will handle such costs in accordance with the applicable legal requirements.

Consumers may contact us to confirm the applicable return shipping arrangements in the following circumstances:

  • The product received does not correspond to the order;

  • The wrong product was delivered;

  • The product has a quality or conformity issue;

  • The product was damaged during transportation;

  • Applicable law requires us to bear the return shipping costs;

  • We have expressly confirmed that we will bear the return shipping costs.

If you believe that a product has a quality issue or that an incorrect product was delivered, please contact us before returning the product so that we can provide appropriate instructions based on the circumstances.

4. Damaged, Missing, Incorrect, or Defective Products

If, after receiving your product, you discover visible shipping damage, missing accessories, an incorrect product, or any other issue indicating that the product does not conform to the order or applicable requirements, please contact us as soon as possible.

Customer Service Email:
📧 eichelbergerlaurence@gmail.com

To help us review the issue more efficiently, please provide, where possible:

  • Order number;

  • Product name;

  • Recipient's name;

  • A detailed description of the issue;

  • Clear photographs of the product and packaging;

  • Video footage where necessary;

  • Any other information that may help us verify the issue.

After receiving the relevant information, we will review the matter based on the order details and applicable law.

Depending on the circumstances and applicable legal requirements, available remedies may include:

  • Repair;

  • Replacement;

  • Refund;

  • Price reduction;

  • Other appropriate after-sales solutions.

Nothing in this policy limits any statutory conformity, quality, warranty, or other mandatory consumer rights available to consumers under applicable law.

5. Refund Method and Processing

Once a return or refund request meets the applicable requirements, we will process the request based on the order circumstances and applicable legal requirements.

Where a consumer exercises a statutory right of withdrawal, the amount of the refund and the treatment of delivery charges will be handled in accordance with applicable law.

Where permitted by law, in the case of a withdrawal, we may withhold the refund until we have received the returned goods or until the consumer has provided evidence that the goods have been sent back, whichever occurs earlier as required by applicable law.

Refunds will generally be issued using the original payment method used for the order.

If the original payment method is unavailable, or where required or permitted by law or otherwise agreed between the parties, we may contact the consumer to arrange another appropriate refund method.

Please note that after a refund has been issued by us, the actual time for the funds to appear in the consumer's account may depend on the processing time of the consumer's bank, payment provider, or other payment channel.

6. After-Sales Request Process

Step 1: Submit a Request

Please send your after-sales request to:

📧 eichelbergerlaurence@gmail.com

Your email should preferably include:

  • Order number;

  • Product name;

  • Type of request;

  • Description of the issue;

  • Photographs or videos where necessary.

Request types may include:

  • Return;

  • Refund;

  • Exercise of the statutory right of withdrawal;

  • Product quality issue;

  • Incorrect product;

  • Missing items;

  • Other after-sales matters.

Step 2: Order Verification

After receiving your email, we will verify the order and the specific issue based on the information you provide.

If the product needs to be returned, we will provide the applicable return instructions and return address by email.

Please do not send products to any return address that has not been confirmed by us.

Step 3: Return the Product

If a return is required, please send the product in accordance with the return instructions we provide.

We recommend using a shipping method with tracking and retaining:

  • Tracking number;

  • Shipping receipt;

  • Photographs of the returned product and packaging, where appropriate;

  • Any other relevant evidence relating to the return.

Step 4: Completion of After-Sales Processing

After receiving the returned product or legally acceptable proof of return, we will continue processing the request based on the order circumstances and applicable law.

The outcome of the after-sales request will be communicated through the contact information provided by the consumer.

7. Order Cancellation

If you wish to cancel an order after placing it, please contact us as soon as possible:

📧 eichelbergerlaurence@gmail.com

If the order has not yet entered a stage where processing or shipment can no longer reasonably be stopped, we will make reasonable efforts to assist with the cancellation based on the actual order status.

If the order has already been shipped, it may generally no longer be possible to cancel the order directly.

In such circumstances, if the consumer has a statutory right of withdrawal, the consumer may request a return and refund after receiving the goods in accordance with applicable law.

Because orders may enter processing or shipping shortly after they are placed, please contact us as soon as possible if you wish to cancel an order.

8. Cash on Delivery (COD), Where Available

Cash on Delivery (COD) may be available in certain regions or for certain orders.

Whether COD is available will depend on the payment methods displayed to the consumer at the time of checkout.

If an order is placed using COD, the consumer will generally be required to pay the applicable order amount to the delivery person upon delivery, in accordance with the information shown in the order.

To help avoid delivery failures, please ensure that the following information is accurate:

  • Recipient's full name;

  • Complete delivery address;

  • Valid telephone number.

If a COD order qualifies for a refund, we will confirm the applicable refund arrangements with the consumer based on the circumstances of the order and applicable law.

9. Exceptions to the Statutory Right of Withdrawal

The statutory right of withdrawal does not apply to all products or transactions.

Under applicable law, certain products or transactions may be subject to statutory exceptions, including, for example:

  • Goods made to the consumer's specifications or clearly personalized;

  • Certain sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been broken;

  • Other goods or services for which the statutory right of withdrawal does not apply under applicable law.

Where a product is subject to a statutory exception to the right of withdrawal, we will provide the relevant information to consumers to the extent required by law.

Whether a right of withdrawal applies will depend on the type of product, the circumstances of the order, and the applicable law.

10. Statutory Consumer Rights

Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable law.

If a product does not conform to the contract, has a quality issue, or otherwise gives rise to liability on the part of the seller under applicable law, consumers may exercise the rights and remedies available to them under such law.

If any provision of this policy conflicts with mandatory consumer protection laws applicable in the consumer's jurisdiction, the applicable mandatory legal requirements will prevail.

11. Return and Refund Reminders

To help ensure that after-sales requests can be processed promptly, please note the following:

  • Contact us before returning a product;

  • Provide an accurate order number and product information;

  • If the product has an issue, provide clear photographs or videos where possible;

  • Package returned products appropriately;

  • Keep the tracking number and shipping receipt;

  • Do not send products to an unconfirmed return address;

  • When inspecting a product, avoid using or handling it beyond what is reasonably necessary to establish its nature, characteristics, and functionality;

  • If you have any questions, please contact our customer service team before taking further action.

12. Contact Us

If you have any questions regarding orders, returns, refunds, product issues, order cancellations, or other after-sales matters, please contact us at:

jasln Customer Support

📧 eichelbergerlaurence@gmail.com

To help us identify and process your request, please provide your order number and a detailed description of the issue.

Once we receive your request, we will review it based on the order circumstances and applicable requirements and communicate with you using the contact information you provide.

Thank you for choosing jasln.